Exocortex Labs

DRAFT — not reviewed by a lawyer.

Returns

Last changed: 2026-11-03 (draft).

Before it ships

You can cancel a pre-order at any time before it ships, for a full refund of what you paid (terms of sale § 3 and § 4). Email the support address on your Stripe receipt with your order number.

After delivery: 30 days

You can return an assembled helmet or a kit within 30 days of delivery for a refund of the price.

  • Assembled helmet: return it complete, with the beanie and the cable it came with. We refund the full price if it comes back undamaged. If it is damaged beyond normal handling, we may deduct the cost of the damage; we tell you the amount and the reason before we do.
  • Kit: return the boards and parts. Boards you have screwed into a shell, or cables you have folded, are fine. A board that was damaged during assembly is deducted at its replacement cost.
  • We do not charge a restocking fee.
  • We pay for the return shipping inside the country we shipped to. Outside it, you pay.
  • We refund within 14 days of receiving the return, to the card you paid with.

Hygiene. The contacts touch the scalp. We clean and inspect every returned unit, and we do not resell a returned unit as new.

EU and UK: the 14-day withdrawal right

If you live in the EU or the UK, you also have the statutory right to withdraw from the purchase within 14 days of delivery, without giving a reason. Tell us clearly (an email is enough), then send the product back within 14 days of telling us. We refund what you paid, including the standard delivery cost, within 14 days of receiving the product or your proof of return. You are liable only for loss in value caused by handling it more than you need to see what it is and how it works. The 30-day policy above gives you more time, and you can use whichever is better for you.

Australia and New Zealand

Your consumer guarantees under the Australian Consumer Law or the New Zealand Consumer Guarantees Act are not limited by this page.

How to return

  1. Email the support address on your Stripe receipt with your order number and say you want to return it.
  2. We send you a return number and a shipping label within 2 business days.
  3. Pack the helmet in its box. Put the battery in at 30-50 % charge (lithium shipping rules); we tell you how if the carrier needs it shipped differently.
  4. We confirm when it arrives and when the refund is made.

For a faulty unit, use the RMA process instead; it is usually faster than a return.