DRAFT — not reviewed by a lawyer.
Limited warranty
Last changed: 2026-11-03 (draft).
CommandAGI Inc. ("we") gives this limited warranty to the first buyer of a new exocortex assembled helmet or kit bought from us. It is in addition to the rights that consumer law gives you, and does not reduce them. In the EU and the UK, for example, the seller is liable for a lack of conformity that appears within two years of delivery, whatever this page says.
What is covered, and for how long
| product | covered | period from delivery |
|---|---|---|
| assembled helmet | defects in materials and workmanship in the boards, the cameras, the hub, the battery and the shell, when used as the user guide describes | 1 year |
| kit (not offered until the helmet is authorized, terms of sale § 1) | defects in the boards and parts as we shipped them (every board is programmed and tested before it ships) | 1 year for the boards; 90 days for the cables and screws |
| the battery (either product) | failure to charge, or capacity below 70 % of its rated 2000 mAh | 6 months |
| the pogo contacts | a pin that sticks, breaks, or loses its plating | 6 months (they are a wear part) |
What we will do
If a covered part fails in its period, we will repair it, replace it, or (if neither is possible) refund what you paid for the product. We pay the shipping both ways for a valid claim inside the country we shipped to. A repaired or replaced part is covered for the rest of the original period or 90 days, whichever is longer.
Many faults are one tile, one cable or one camera. Because every board is a separate part, we will usually send you the part and the steps to change it, rather than ask for the whole helmet back. You can choose to send the helmet instead.
What is not covered
- normal wear: the beanie, scratches, the pins' plating after the contact period;
- damage from a fall, liquid, heat, a crushed shell, or a cable pulled out by force;
- damage from charging with something other than a certified USB-C charger, or from a battery that is not the one we supplied or one of the same specification (1S, at least 3.8 A continuous, with its own protection circuit and NTC, IEC 62133-2 and UN 38.3 tested: hub § power);
- for a kit: damage caused during assembly (for example a cracked tile, a torn flex cable, a screw driven through a part, or a cable of the wrong type plugged in);
- faults caused by firmware that we did not publish, or by changes to the hardware, only to the extent the change caused the fault. Opening the helmet, changing a part, or flashing our published firmware does not end the warranty;
- use the user guide forbids, such as wearing it with USB connected or with the interlock defeated.
What the warranty does not promise
exocortex has not yet been measured on a head (design § where it stands). This warranty covers defects: a part that does not work as designed. It does not promise a particular signal quality on your head and hair, because that depends on the person as well as the device. If the measurements we publish before shipping change what we can promise, we will update this page before we ship.
How to claim
Follow the RMA process: email the support address on your Stripe receipt with your order number, what happened, and the hub's status log if you can export it. You do not need to return the registration card or use our parts for other repairs to keep this warranty.
The law
To be completed after legal review.